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Privacy Policy

Your privacy is of utmost importance to us. This policy details how we handle, protect, and respect your personal information.

1. Information We Collect

When you browse our store or place an order, we collect essential information required to process your transaction and deliver your goods, including your name, shipping address, billing address, email address, and phone number.

We do not store your full credit card details. All payment processing is securely handled through PCI-DSS compliant payment gateways (such as Stripe and PayPal) with industry-standard 256-bit encryption.

2. How We Use Your Information

To fulfill and deliver your orders accurately and provide timely shipping updates and tracking numbers.

To communicate with you regarding customer support inquiries, returns, or order changes.

To optimize website navigation, performance, and user experience.

If you opt in to our Cutie Club newsletter, to send you occasional updates on new Ghibli-inspired drops and exclusive discounts. You can unsubscribe at any time with one click.

3. Data Protection & Sharing

We never sell, rent, or trade your personal data to third parties for marketing purposes.

Data is only shared with trusted fulfillment partners and logistics carriers (such as USPS and DHL) strictly to execute the safe delivery of your purchases.

4. Your Rights (GDPR & CCPA)

You have the right to request access to the personal data we hold about you, request corrections, or request deletion of your information at any time by contacting our support team.